Job Details

Assistant Dir Financial Aid

Position Number: 6670150
Location: Augusta, GA
Position Type: Financial Aid

Assistant Dir Financial Aid

Job ID: 291606
Location: Augusta University
Full/Part Time: Full Time
Regular/Temporary:

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About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.

Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.

The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Location

Augusta University-

Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912

Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904

College/Department Information

The Office of Student Financial Aid (OSFA) at Augusta University is part of Enrollment and Student Affairs. We are dedicated to providing guidance and assistance for students to help ease the financial burdens associated with their education. We inform prospective and current students of the resources and services available to them to secure funds for financing their education. We advise students of their eligibility for financial assistance, assist with completing documents, and counsel students regarding their rights and responsibilities of receiving aid. Our goal is to help students, and their families make the best use of financial aid resources so they may achieve their educational accomplishments.

Job Summary

The Assistant Director of Financial Aid at the Health Sciences Campus provides leadership, supervision, and oversight for a team of Financial Aid Counselors serving students in the Medical College of Georgia (MCG), Dental College of Georgia (DCG), College of Nursing, and College of Allied Health Sciences. This position manages two Financial Aid Counselor II staff, ensuring equitable caseload distribution, compliance with federal and accrediting requirements, and delivery of high-quality financial counseling services. Responsibilities include overseeing required one-on-one entrance and exit counseling for MCG students, coordinating financial literacy education and outreach presentations, and supporting regional campus visits in Athens, Savannah, Rome, and Albany. The Assistant Director ensures accurate and timely processing of specialized programs such as HRSA loans, scholarships, R2T4, and COA adjustments, while also monitoring student communications to provide responsive, student-centered service. This role also collaborates with faculty, staff, and accrediting bodies to support reporting and data needs, accreditation reviews, and licensure requirements. In response to evolving compliance and accreditation expectations, the Assistant Director develops and implements structures, processes, and outreach strategies that sustain service quality, strengthen student success, and uphold institutional accountability across Augusta University's health sciences programs.

Responsibilities

SUPERVISION & LEADERSHIP: Provide direct supervision, guidance, and performance management for two Financial Aid Counselor II staff members on the Health Sciences Campus. Assign caseloads equitably, monitor workload distribution, and ensure staff deliver high-quality counseling and compliance support across MCG, DCG, Nursing, and Allied Health Sciences. Develop staff through training, mentoring, and professional development opportunities. Represent the Health Sciences Financial Aid team in meetings with campus leadership, faculty, and accrediting bodies, ensuring alignment of services with institutional goals.

COUNSELING: Oversee and provide individualized financial aid counseling to Health Sciences students and their families, including guidance on eligibility, program requirements, and entrance/exit counseling for loan borrowers. Advise on the financial aid impact of changes such as withdrawal or failure to meet Satisfactory Academic Progress (SAP). Provide oversight of staff counseling activities to ensure consistent, accurate, and student-centered service. Some travel is required to support medical students at regional campuses across Georgia.

CUSTOMER SERVICE: Lead efforts to assist students and families with FAFSA completion, verification, and required documentation. Direct outreach campaigns to ensure timely submission of applications and reduce barriers to aid eligibility. Coordinate with federal, state, and external agencies on reporting and disbursement while collaborating with AU admissions, registration, advising, and student accounts offices to integrate aid delivery with the student experience.

RECORD MAINTENANCE & COMPLIANCE: Supervise staff in reconciling FAFSA data with documentation, resolving inconsistencies, and processing special circumstances or dependency overrides. Ensure all corrections are reported accurately to the Department of Education. Oversee the collection and maintenance of documentation required for federal, state, and institutional audits. Monitor staff compliance with all federal and accrediting requirements, implementing processes to ensure accuracy and timeliness.

AWARDING AND ADJUSTMENTS: Interpret, implement, and communicate complex financial aid regulations to staff and campus partners. Oversee awarding, adjustments, and compliance functions, ensuring adherence to federal, state, and institutional policies. Support technical processes, reporting requirements, and coordination of compliance efforts campuswide. Serve as a subject matter expert for specialized programs such as HRSA loans, scholarships, R2T4, and COA adjustments.

DEPARTMENT REPRESENTATIVE: Maintain professional expertise through ongoing development. Represent the financial aid office at institutional events, orientations, and accreditation activities, including evenings and weekends as required. Serve on committees, lead special projects, and contribute to the planning and implementation of new initiatives to enhance financial aid services. Provide training and cross-coverage for staff to ensure continuity of operations.

: Perform all other duties as assigned.

Required Qualifications

Bachelor's degree from an accredited college or university and three years of financial aid or related work experience required.

Preferred Qualifications

Experience with Department of Education software (i.e. FAA Access, National Student Loan Data Systems (NSLDS), COD, Return to Title IV, etc.), Ellucian Banner and CampusLogic.

Knowledge, Skills, & Abilities

KNOWLEDGE
Proficient in Microsoft Office and other computer software/databases.
Knowledge of and ability to comply with Family Education Rights and Privacy Act (FERPA) laws

SKILLS
Excellent interpersonal, written, and verbal communication skills.
Detail-oriented with strong prioritization and organizational skills.
Demonstrate strong public speaking and presentation skills.

ABILITIES
Demonstrated ability to work with a wide range of people.
Demonstrated ability to efficiently and effectively solve problems and initiate and implement projects independently.
Ability to learn software systems (Ellucian Banner, CampusLogic, Slate, other databases/interfaces).
Ability to counsel students and provide excellent customer service.
Ability to comply with federal and state statutes and regulations regarding eligibility and distribution of student financial aid.
Ability to issue professional judgment and critical thinking skills for interpreting and applying federal and/or state regulations and guidelines governing the awarding of financial aid to students.
Ability to prioritize tasks, detail oriented, and possession of a team work spirit.
Ability to establish and maintain effective working relationship with staff, faculty and other constituents.
Willingness and ability to travel to provide training and education at other AU medical student sites.
Ability and willingness to maintain confidentiality.

Shift/Salary/Benefits

Shift: Days; M-F (Work outside of the standard business hours may be required)

Pay Band: B10

Salary: $52,500/annually-$61,786.03/annually

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period: Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.

Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.

For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Credit Check

This position will require the acquisition of a P-Card and/or handle cash, credit or other sensitive information and will require a satisfactory Consumer Credit check as a condition of employment.

Other Information

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."

Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How To Apply

Consider applying with us today! https://www.augusta.edu/hr/jobs/

Select University Faculty & Staff > External Applicants if you are a candidate from outside the university

Select University Faculty & Staff > Internal Applicants if you are a current university employee

If you need further assistance, please contact us at 706-721-9365

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=291606&PostingSeq=1