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Student Financial Services Coordinator
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Position Number: 5687015
Location: Redlands, CA
Position Type: Disability Services

Student Financial Services Coordinator

POSITION CODE: 7255

DEPARTMENT/ADMINISTRATION: Student Financial Services

APPOINTMENT: Staff, Non-Exempt, Twelve (12) Months, Full-time (40 hours)

SALARY RANGE: $19.53 - $22.97 Per Hour

HIRING RANGE: Anticipated hiring range is near or at the minimum of the classification,

commensurate with candidate's education, experience, skills, and training.

INTRODUCTORY PERIOD: Six (6) Months

AVAILABLE: Immediately

BENEFITS OVERVIEW: BROCHURE

POSTING DATE: September 27, 2024

APPLICATION DEADLINE: Open until filled

Definition of Classification:

The Student Financial Services Coordinator provides support to a cohort of students regarding billing and student financial aid eligibility. The position will provide additional support to military and veteran students.

Reporting to the Assistant Director, this position requires discretion and the ability to discuss financial records with the student and contributors in compliance with Federal, State, Veteran Affairs, and Institutional policies.

Duties and Responsibilities:

The duties and responsibilities include, but are not limited to, the following:

Delivers accurate and courteous service to current and prospective students in person, on the phone, and via email regarding financial aid and student account information; provides phone coverage for all calls received on personal extension and the general SFS phone line.
Provides counseling on special circumstance appeals and coordinates collection of appropriate supporting documentation for assigned cohort.
Certifies Parent PLUS, Grad PLUS, and alternative loans for assigned cohort of students.
Processes all outside scholarships for assigned cohort, including tracking of anticipated scholarships and coordination of scholarship payments with accounts receivable.
Applies and reconciles manual account adjustments for assigned cohort.
Packages Federal and State financial aid for assigned cohort
Reviews WC course status changes for potential R2T4s and aid recalculation.
Reviews verification and missing information documents for assigned cohort of students for accuracy, conflicting information, and works with students and parents to resolve conflicting information, adjusting data elements in Ellucian Colleague or CPS in compliance with Federal regulations as needed.
Performs verification process on selected students for assigned cohort, including analysis and data-entry of required data elements into Ellucian Colleague or CPS in compliance with Federal regulations.
Manages the collection process of past due accounts and delinquent balances through direct contact with students by letter, phone, and email; coordinates the submission of delinquent student accounts to external collection partners (attorney or collection agency).
Works with internal and external partners to invoice and reconcile payments for all third-party billing for assigned cohort.
Applies and maintains military tuition discounts for billing purposes.
Reviews WC course status changes for potential R2T4s and aid recalculation.
Serves as the team lead for R2T4s providing support and guidance to team members in these areas as needed; acts as the spokesperson on behalf of SFS Coordinator team for policy and procedure updates and changes in these areas; oversees the processing of other SFS Coordinator compliance of this regulatory requirement.
Serves as a School Certifying Official; verifying data reported to the VA is accurate, reviewing student eligibility, and processing of debt letters for VA overpayment.
Works with cashiers' office on the posting and reconciling of VA payments, military TA payments, and Vocational Rehab payments.
Assist military and veteran students, counseling regarding the cost of education, Veteran or Military benefits, discounts, and University scholarships.
Oversees duties of VA Work Study students.
Performs other duties and special projects as assigned or directed.

Qualification Guidelines

Any combination equivalent to, but not limited to, the following:

Experience/Training/Education:

Required

High school diploma or equivalent supplemented with two (2) years of additional college-level coursework or specialized training in a related field.
Three (3) years of related experience in a similar position.

Knowledge and Skills:

Knowledge and understanding of current principles, practices, and trends in higher education.
Excellent organizational skills, and detail orientated with high accuracy.
Knowledge of applicable, federal, and state laws and regulations.
Ability to apply legal and policy standards.
Excellent oral, and written communication skills.
Effective listening and interpersonal skills.
Proficiency with numbers.
Strong customer service skills.
Ability to prioritize tasks, meet deadlines and work independently and with minimal supervision in a fast-paced environment with changing priorities.
Attention to detail.
Demonstrate a high degree of motivation, tact, and diplomacy.
Ability to work cooperatively with co-workers, supervisors, and with on and off campus contacts.
Aptitude to learn new and evolving technology.
Ability to recommend appropriate courses of action within established guidelines.
Ability to foster strong, positive relationships and align both internal and external resources to achieve university objectives.
Strong organizational skills in handling, directing, and prioritizing multiple and complex assignments/projects and maintaining records.
Ability to be creative and flexible.
Ability to work independently with little direction.
Ability to interact effectively and cooperatively with co-workers, supervision, students, and outside service representatives.
Computer literacy and proficiency on Microsoft Office Suite including Outlook, Word, and Excel.
Commitment to students and possess well-developed motivational skills.
Ability to maintain confidentiality and act with professionalism, sensitivity, and neutrality.
Ability to use appropriate judgment when making decisions and recommendations.
Must be able to competently interact with a culturally and ethnically diverse population of students, faculty, and staff.

Physical Requirements/Working Conditions:

Working Conditions:

Standard office and field setting. Duties performed are primarily in an office environment while sitting at a desk or computer workstation or in meetings. At least minimal environmental controls to assure health and comfort.

Physical Demands:

Incumbents regularly sit for long periods; walk short distances on a regular basis; use hands and fingers to operate an electronic keyboard or other office machines; reach with hands and arms; stoop or kneel or crouch to file; climb stairs; speak clearly and distinctly to answer telephones and to provide information; see to read fine print and operate computer; hear and understand voices over telephone and in person; and lift, carry and/or move objects weighing up to 10 pounds.

TO APPLY: A resume/CV and cover letter are required. In compliance with The Americans with Disabilities Act, if selected for the interview process and accommodations are needed, please call (909) 748-8040. If you are unable to complete an application due to a disability, contact us at (909) 748-8040 to ask for accommodation or an alternative application process.

HIRING RANGE: Anticipated hiring range is near or at the minimum of the classification, commensurate with candidate's education, experience, skills, and training. The University of Redlands is required to provide a reasonable estimate of the compensation range for this role. This range considers the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The full salary range for this position is defined as the Full Pay Range. The budgeted salary or hourly range that the University reasonably expects to pay for this position is defined as the Hiring Range. Placement within the Hiring Range is determined by internal equity, and relevant qualifications.

BACKGROUND CHECK: Satisfactory completion of a background check (including a criminal records check) is required for employment. The University will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current employee who was conditionally offered the position.

DRIVER'S LICENSE CHECK: Possession of a valid Driver's License is required for certain positions. Employees in positions that require a valid Driver's License will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.

PHYSICAL AND PSYCHOLOGICAL EXAMS: For certain positions typically in Public Safety, Facilities, Athletics and Information Technology Services departments, employment is contingent upon a candidate passing a pre-employment physical exam with the ability to lift in excess of 50 lbs. Public Safety Officers, in addition to a pre-employment physical exam, will also be required to pass a psychological evaluation.

FOR MORE INFORMATION VISIT

Human Resources (redlands.edu)

SUBMISSION OF A RESUME OR APPLICATION INDICATES AGREEMENT THAT THE UNIVERSITY MAY VERIFY ANY AND ALL INFORMATION CONTAINED THEREIN.

MEMBERS OF UNDERREPRESENTED GROUPS ARE ENCOURAGED TO APPLY.

AN EQUAL OPPORTUNITY EMPLOYER

To apply, visit https://recruiting2.ultipro.com/UNI1089UOR/JobBoard/6af23b67-9dd3-4a6a-bda1-676b92a4fcb4/OpportunityDetail?opportunityId=2c3d2517-8805-4a9d-ac41-dde6fffcfb24