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California State University, Fullerton
  • Position Number: 4600176
  • Location: Fullerton, CA
  • Position Type: Student Affairs and Services


531902 - Assistant Director, Client Services - Financial Aid (Student Services Professional IV)


Classificaiton: Student Services Professional IV
Department: Financial Aid
Sub-Division: Student Transitions
Salary Range: Classification Range $5,732 - $8,176 per month(Hiring range depending on qualifications, not anticipated to exceed $5,732 - $5,900 per month)
Appointment Type: Temporary
Time Base: Full Time
Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM; occasional early morning, evening and/or weekend hours. This is a temporary position to end on or before June 30, 2024 with a possibility of renewal on an annual basis if funds and/or program needs exist.

About CSUF:
Standing on 241 acres at the heart of Southern California, the university was founded in 1957 and has grown into a population of over 39,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to Californias revolving work force needs. At California State University, Fullerton we strive for continual improvement of students, staff, faculty and administrators through orientations, training programs and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, Fullerton Arboretum, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program.


Job Summary:
It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from a variety of career disciplines that share in the University's mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.

About the Position:

The Office of Financial Aid is available to assist students in making successful progress toward their degree objectives by providing information, direction, and high quality service in a total team environment. We are seeking an exceptional individual to join our team as the Assistant Director, Client Services - Financial Aid (Student Services Professional IV). The ideal candidate in this role should have a positive attitude and an active, energetic mind that is characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness.

The Assistant Director, Client Services plans, organizes, and completes program administration and assists with developing and implementing institutional policy, philosophy, and procedures in a manner consistent with the University mission and in collaboration with the university One Stop Shop. Sets the tone for establishing, and fostering an environment of excellent quality service. Leads the client services team, 3 SSP Ill's, 3 ASC 1's, and student workers including oversight and training of technical staff, Federal Work-Study, and outreach. Creates and executes the master schedule including scheduling front office service in-person, telephone, and via email. Provides recommendations on improving the quality and excellence of our service to students. Completes administrative activities and ensures financial aid literacy goals are met. Creates, disseminates, and evaluates surveys and creates appropriate recommendations to improve service. Serves as a resource to other staff. Serves on a 7-member management team and reports to the Associate Director of Financial Aid to effectively plan, direct, and provide a comprehensive Financial Aid delivery system ensuring high-quality student service. Participates in the establishment of goals, investigating changes in legislation, and managing resources. Recruits, trains, and defines staff responsibilities. Provides the highest quality service and highest degree of professionalism to students, constituents, and the University community. Serves as the first level supervisor appeal when students ask to speak with a supervisor. Serves as a representative and resource person on Financial Aid matters to the university community. Plans presentations and conducts workshops for students, faculty, and staff. Provides in-depth counseling to students in academics, personal counseling, career, and financial planning. Other duties as assigned.


Essential Qualifications:
Bachelors degree or the equivalent from an accredited four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing, and conflict resolution. Four years of professional student services work experience including experience advising students individually and in groups, as well as the analysis and resolution of complex student services problems. A masters degree from an accredited college or university in counseling, clinical psychology, social work or a job related field may be substituted for one year of professional experience. A doctoral degree from an accredited college or university and the appropriate internship or clinical training in a relevant field may be substituted for two years of professional experience.

General knowledge of the problems and methods of public administration, including organizational, personnel, and fiscal management. Knowledge of advanced statistical and research methods. Ability to plan, develop, coordinate, supervise, and organize programs and activities. Ability to interact with a diverse student population, faculty, staff, and the public. Ability to analyze complex situations accurately and adopt effective courses of action. Ability to advise students individually and in groups on complex student-related matters. Ability to complete assignments without detailed instructions. Ability to establish and maintain cooperative working relationships with a variety of individuals. Excellent verbal and written communication skills, as well as the ability to acquire knowledge of campus procedures, activities and of the overall organization.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.


Preferred Qualifications:
Bachelor's degree and a minimum of four years of progressively responsible university experience, including at least three years of managing in a complex organization or office. Several of these years must be in financial aid. Excellent analytical, written, oral, and interpersonal communication skills are required. A background that includes organizational development, data management and use of associated computer systems, public relations and staff supervision is essential. Knowledge of CMS/PeopleSoft software is desirable. Knowledge of need analysis, professional judgment, and federal and state financial aid programs is required.

The Assistant Director of Financial Aid, reports to the Associate Director of Financial Aid and is one of five managers who lead the daily activities of the office. The successful Candidate must be able to relate effectively with students and parents and work well with all campus departments. They must have an outstanding aptitude to anticipate and analyze problems, and make appropriate judgments on a daily basis. Strong basic mathematical and analytical skills, ability to document work clearly, work accurately and efficiently with attention to detail in a deadline driven setting are required. Must be able to analyze highly complex situations and perform assignments without supervision. Proficiency with Windows NT, Outlook, Excel, electronic mail, Internet applications, and Word required.

Fast-paced environment ensures stressful situations. Decisions can impact other university offices such as Student Financial Services, admissions, departmental offices and can affect enrollment management decisions.


Special Working Conditions:
Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator

Must have a valid California driver's license and a personal vehicle to drive to off-campus outreach sites and professional development opportunities.


Additional Information:
California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators and faculty thrive. Individuals interested in advancing the Universitys strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

The scope of responsibilities for this position includes the making or participating in the making of decisions that may have a material financial benefit on the incumbent. Therefore, you will be required to file an initial "Conflict of Interest Form 700: Statement of Economic Interests" within thirty (30) days from date of hire and on an annual basis; and complete the CSU sponsored ethics on-line training within thirty (30) days of appointment, and at least once during each consecutive period of two calendar years following the appointment.

The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting act and is required to comply with the requirement set forth in CSU Executive Order 1083, revised July 21, 2017.

This position is designated as a Campus Security Authority (CSA) position under the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. CSAs are responsible for reporting allegations of Clery Act Crimes reported to them or that they witness. CSA training is required.

Multiple positions may be hired from this recruitment based on the strength of the applicant pool.

If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as Graduate Assistant, Teaching Associate, Instructional Student Assistant or a Student Assistant position.

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.

Employee/applicant who submits an application for a position may be required to successfully complete job related performance test(s) as part of the selection process.

Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.

California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).


Application Deadline: Oct 12, 2023 (9:00 PM)

Apply online at: https://careers.pageuppeople.com/873/fl/en-us/job/531902/531902-assistant-director-client-services-financial-aid-student-services-professional-iv







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